Discover how to integrate and manage your notification system with our simple yet powerful messaging service.
Do I need programming knowledge to use MsgGO?
No! While MsgGO is developer-friendly, anyone can use it. Basic computer skills are enough to start sending messages through our platform.
How long does it take to set up MsgGO?
Most users can set up their first message delivery within 10 minutes. The process is straightforward: create an account, generate an API key, create an event, and set up delivery targets.
Can I try MsgGO before committing to a paid plan?
Yes! Our Free plan lets you explore all features with 50 credits per month. This is perfect for testing and personal use.
What's the maximum message size I can send?
Currently, the maximum message size is 10,000 characters. This limit applies to the total JSON payload.
Can I send file attachments with my messages?
File attachments are not currently supported, but this feature is in development and coming soon!
How do I know if my message was delivered successfully?
You can verify delivery in two ways:
Which platforms can I send messages to?
MsgGO supports multiple platforms including:
Are there any rate limits for message delivery?
Yes! MsgGO implements rate limits to protect against spam and excessive notifications. Limits are applied per delivery target (per email address, Slack channel, phone number, etc.).
Key points:
Example limits (per minute):
For complete details on rate limiting and how to manage blocked deliveries, see Message Delivery Limits.
Can I send messages to multiple platforms simultaneously?
Yes! You can configure multiple delivery targets for each event, allowing the same message to be sent to different platforms automatically.
What happens if I run out of credits?
Message delivery stops until your credits refresh next month or you add more users to your organization. Each additional user provides 1,000 more credits. We'll notify you when your credits are running low.
Why isn't my message being delivered?
Common causes include:
Why is my event matching multiple definitions?
This happens when you have overlapping matching rules. Make your rules more specific or reorganize your event definitions to avoid conflicts.
How secure is MsgGO?
We implement industry-standard security practices, including secure API key management, encrypted communications, and regular security audits.
What should I do if my API key is compromised?
Immediately delete the compromised key and generate a new one. Since keys can't be temporarily disabled, deletion is the only secure option.
Can team members create their own event definitions?
Yes, team members can create and manage their own event definitions and delivery preferences while maintaining organization-wide consistency.
Do I need a special SDK to use MsgGO?
No! MsgGO uses simple HTTP requests, so you can integrate it using any programming language or tool that can make HTTP calls.
Can I test my events before implementing them in production?
Yes! You can test events directly from the MsgGO UI, using your browser, or tools like Postman or curl.
Can I change delivery targets without updating my code?
Yes! One of MsgGO's key features is that you can change where messages are delivered entirely through the UI, without touching your code.
Can different team members receive the same event in different ways?
Yes! Each team member can choose their preferred delivery method for each event. For example, one person might receive deployment notifications via Slack while another gets them via email.
What happens if my organization switches from Slack to Microsoft Teams?
You can simply update your delivery targets in the MsgGO UI - no code changes required. This makes platform migrations much easier.
Is there a limit to how many events I can create?
No practical limits exist. You can create tens of thousands of events and delivery targets.
Can I schedule events?
Events are processed immediately when received by MsgGO.
Can I create custom delivery targets?
Currently, MsgGO supports a set of predefined delivery targets. We're constantly adding new integrations based on user needs.
Can MsgGO be used for critical system alerts?
Yes! Many teams use MsgGO for important notifications like server alerts, deployment status, and system monitoring.
Is MsgGO suitable for HR communications?
Absolutely! HR departments use MsgGO for company-wide announcements, policy updates, and important notifications.
Can I transfer my account to another organization?
Contact our support team for assistance with organization transfers.
Can I customize how my messages look?
Yes! MsgGO uses a visual message builder where you create your message once using blocks.
The builder automatically formats your message for each delivery channel (Slack, Email, Discord, SMS, etc.). You don't need to create separate templates per channel!
What is MsgGO's uptime guarantee?
While we strive to maintain 99.9% uptime for MsgGO and make every effort to ensure the service is always available, we cannot provide a guaranteed uptime percentage. Our team works diligently to minimize any potential downtime and resolve issues quickly when they occur. We continuously monitor our systems and infrastructure to maintain the highest possible reliability for our users.
How quickly are messages delivered?
Messages are typically delivered within seconds of receiving an event, though exact timing may vary by delivery target.
Where is my data stored?
MsgGO uses secure, industry-standard cloud infrastructure to store your data. Our services are hosted across multiple data centers throughout the United States, providing redundancy and ensuring reliable service delivery. Each data center follows strict security protocols and industry best practices for data protection.
How long do you keep message history?
We retain message history for 3 days to help you track and verify deliveries.
What kind of support is available?
We offer documentation and email support.
Do you provide implementation assistance?
Yes! Our team can help guide you through setup and implementation.
Can I use MsgGO in serverless functions?
Yes! MsgGO's simple HTTP API works great with serverless functions, cloud functions, and similar environments.
Do you provide API usage metrics?
Currently, basic usage information is available in your dashboard, with more detailed analytics coming soon.
Is there a limit to how many delivery targets I can have per event?
There's no practical limit to the number of delivery targets per event.